![]() ![]() I'll just buy something new, I guess, and hope for the best with getting my money back somehow. Even if they DID, I don't want to be without a PC for over a month again. Either way, they're not going to pay the shipping - I asked them to do that last time it crapped out, and they refused. Yesterday, I spoke with them on the phone, and they told me that they felt they went "above and beyond" as it was with the repair last time. I wonder why these components are being used, if they have such crappy track records? But I guess it isn't really my business. ![]() Now, it seems that the HDD in the machine has some history of issues. They blamed the first crash on a card "known" to have problems, and then the "out of the box" problems with the second PC on a motherboard "known" to have problems. I reported the problems when the second bad unit arrived, but we mutually agreed that sending it back wasn't going to leave me a satisfied customer. Don't hesistate to post !!!!!!-like posts, I won't flame anyone. I will read EVERY response to this thread, and I appreciate EVERY comment. I'd prefer to completely sever my relationship with Falcon, but it looks like the only way to do that is to take a loss on the system, so I'm open to creative solutions, as well. Support has been accomodating to this point, and although it takes a while to get a call back, they're always polite and they try to help. Because no Falcon system I've owned has lasted a year, it seems I'm getting bad batches. I'd be especially interested in hearing from people who have had good experiences with Falcon, as this will ease my mind a bit. If it's refused again, here are my options:Ģ) Purchase a new system, get back what I can from something like small claims.ģ) Take the replacement drive, cross my fingers. My original request was refused, and my current request is pending. In essence, chalk it up to some bad units, and I'll go with another company. I asked Falcon (as I asked after the first hardware failure) to simply come up with a reasonable figure, refund that amount, and take the system back. However, the fan inside of the PC does not spin (this was the case with my last Falcon as well), and the intermittent reboots and blue-screens are unlikely to be addressed by this solution.Įvery day I am down, I feel a disconnect with customers and am uncomfortable outside of my "home" environment of the familiar PC. Falcon has offered to ship a replacement drive (which I can purchase online for $79 if needed) to solve the RAID issue. The system lasted for a number of months. When I rebooted it, it gave me the usual hassles with the RAID array, but this time, refused to boot completely. Last week, the system shut down unexpectedly, but this time gave me a blue screen before doing so. It didn't seem like a heat-related problem, but as this was Falcon's diagnosis, I decided to simply save more often in case of sudden reboot. Randomly, however, the unit would reboot for no apparent reason, even after being off for a week while I was on vacation. Falcon suggested I move the unit off of the carpet, so I went to Home Depot and purchased some scrap wood to accomodate this. Because I rebooted infrequently, this was a minor annoyance. No harm, no foul, I paid $150 for some new hardware, and was on my way.Īt this point, the system WOULD boot, but took a few tries to get fully loaded into Windows. I called Falcon support, and we were able to isolate the new problem to what they told me was a very common motherboard incompatibility with some of my existing hardware. When this sytem arrived, it also wouldn't boot. However, the system would not boot following the installation of the supply, and it required me sending the system back to Falcon (which I paid for, per the warranty).Ī month or so later, I got back a replacement system. I called Falcon support, and was shipped a replacement power supply. It worked with minor hiccups for a number of months, and then failed without warning. I placed an order for a mid-range Talon system. Over a year ago, I bought a PC from Falcon Northwest, based on a recommendation from a friend. Apologies out of the way, I'm in a bit of a bind. ![]() Long-time viewer, first time poster, to use a cliche. Hello everyone, I apologize for making this my first post. ![]()
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